Refund & Return Policy
Last Updated: 29th July 2024
At Sanzas Holdings, we are committed to ensuring your satisfaction with our products. We offer a money-back guarantee and free replacement policy to give you peace of mind when shopping with us. Please read our policy below for details.
1. Money-Back Guarantee
1.1 Eligibility: If your order has not been dispatched, you are eligible for a full refund within one month (30 days) of your purchase date.
1.2 How to Request a Refund: To request a refund, please contact our customer service team with your order details. You can reach us via:
- Email: info@sanzasholdings.com
- Phone: +94 11 234 5678
Once we confirm that your order has not been dispatched, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.
2. Free Replacement Policy
2.1 Eligibility: If the product you receive is not as described on our website, you are eligible for a free replacement.
2.2 How to Request a Replacement: To request a replacement, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order. Provide your order details and a description of the issue with the product.
- Provide Evidence: We may ask for photos or other evidence to verify that the product is not as described.
- Return the Product: If necessary, we will provide instructions on how to return the product to us.
Once we verify the issue, we will send you a replacement product at no additional cost. Shipping for the replacement product will also be covered by Sanzas Holdings.
3. General Conditions
3.1 Non-Refundable Items: The following items are not eligible for refunds or replacements:
- Products that have been used or damaged by the customer
- Perishable goods such as dry fish if opened
- Products purchased from unauthorized sellers or third parties
3.2 Return Shipping: For product returns, we will provide instructions on how to return the item. In cases where the product is not as described, Sanzas Holdings will cover the return shipping costs.
4. Contact Us
If you have any questions or need assistance with our Refund & Return Policy, please contact our customer service team:
- Email: info@sanzasholdings.com
- Phone: +94 11 234 5678
- Address: [Insert Physical Address]
We value your business and are dedicated to ensuring your satisfaction with every purchase. Thank you for choosing Sanzas Holdings.
This Refund & Return Policy should be customized to fit the specific practices and legal requirements of Sanzas Holdings.
